Refund policy
We take great care to ensure that every product delivered to you meets our quality standards. Due to the nature of herbal and consumable products, we follow a limited return policy as outlined below.
Eligibility for Return
Returns are accepted only under the following conditions:
· You received a damaged product
· You received an incorrect product
· The product was missing or tampered with at the time of delivery
📌 Returns are not accepted for:
· Opened or partially consumed products
· Change of mind after delivery
· Taste, aroma, or personal preference issues
· Incorrect address or failed delivery due to customer unavailability
Return Request Timeline
· Any return request must be raised within 48 hours of delivery
· Requests made after 48 hours will not be eligible for return or refund
How to Raise a Return Request?
-
Email or WhatsApp us with:
- Order ID
- Clear images or video of the product showing damage or issue
- Our team will review and respond within 2 working days
- Once approved, a replacement or refund will be processed
Refund Policy
· Approved refunds will be processed to the original mode of payment
· Refunds are initiated within 5–7 working days after approval
· Shipping charges (if any) are non-refundable, unless the error is from our side
Replacement Policy
· If eligible, we will ship a replacement at no additional cost
· Replacement delivery timelines may vary based on location
Cancellation Policy
· Orders can be cancelled only before dispatch
· Once shipped, orders cannot be cancelled
Free Shipping Clause
· All Orders are eligible for free shipping across India
·
Quality Assurance
All our products are:
· Hygienically packed
· Batch tested
· Made with natural herbs and ingredients
Despite this, herbal products may show natural variation in color or aroma, which does not indicate quality issues.
Need Help?
For any queries related to returns, refunds, or shipping, please contact our customer support team.